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Customer Service Representative - State Farm Agent Team Member

Full Time in Modesto, CA

ROLE DESCRIPTIONClaudia Anguiano State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As our customer representative with our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career. RESPONSIBILITIES
  • Establish customer relationships and follow up with customers, as needed.
  • Greet and welcome guests in a professional and friendly manner.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • Bilingual- Strong Spanish verbal and written communication skill
  • Proficient in using phone systems, computer filing systems, and office equipment.
  • Strong clerical skills with attention to detail
  • Excellent organizational skills with the ability to prioritize tasks.
  • Computer literacy / comfortable in a paperless office
  • Able to explain with high level of service premium increases.
  • Interested in marketing products and services based on customer needs.
  • Maintain a clean and organized front desk area.
  • Hourly
  • Paid time off (vacation and personal/sick days)
  • Growth potential/Opportunity for advancement within my office
Compensation $17.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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